Support
Frequently asked questions
Honest answers about the AI-agent control plane and the licensing engine underneath — sourced from the actual product, not a sales script.
FAQ
Common questions
The things developers ask us before signing up. Honest answers, sourced from the actual product.
What is Licentric?
Licentric is a unified monetization platform: a control plane for your AI agents — identity, token budgets, governance, evals, traces, and cost — plus the licensing engine that turns Stripe payments into cryptographically signed license keys for your human users. One REST API, Python and TypeScript SDKs, one dashboard. Ship revenue without building licensing or billing plumbing.
How fast can I integrate Licentric?
Install the SDK with one command, paste your API key, and call validate(). That's it — a typical integration ships in five lines of code.
What happens if Licentric goes down?
Your software keeps working. License files are cryptographically signed with Ed25519, so they verify offline without contacting our API. Webhook delivery retries automatically. Real-time uptime at /status.
Can I migrate from Keygen, Cryptlex, or LemonSqueezy?
Yes. The bulk CSV importer accepts data from any licensing tool. We also ship a native Keygen API import endpoint. Zero downtime — keys remain unchanged, your customers don't need to do anything.
What can I do with AI agents?
Give every agent an identity, a server-enforced token budget, and scoped MCP credentials — then govern its tool calls (an opt-in allow/deny policy engine, default-off), evaluate and compare runs, replay redacted traces, and attribute cost per agent. All through the same REST API and SDKs as your license keys. Human-in-the-loop approvals for high-consequence actions are coming soon.
Is the free tier really free forever?
Yes. 100 active licenses, 1 product, 5 AI agents, 1,000 API requests per month — no credit card required, no time limit. Upgrade only when you outgrow it.
How do you handle GDPR and data privacy?
Article 20 portability — full account data export on request. Article 17 erasure — complete account deletion with an append-only audit trail. Article 32 — tamper-evident audit logs. EU Standard Contractual Clauses in our DPA for non-EU subprocessors.
What if I outgrow my plan?
Upgrade in the dashboard in two clicks. No downtime, no key reissue, no contract renegotiation. Annual billing gets two months free. Enterprise tier is custom — limits, security review, signed SLA.
Do you offer self-hosting?
SaaS-only today (ADR-005). Self-hosted compiled binaries are on the roadmap for Enterprise customers — contact sales if this is a hard requirement for your security team.